Terms of service

Article 1. General  

1. In these General Terms and Conditions, supplier is defined as: Nofa Underwear registered with the Chamber of Commerce under number 83733051 and by customer: the (potential) customer of goods and/or services from Nofa Underwear.
2. These General Terms and Conditions apply to all quotations and agreements, as well as all products and services supplied by Nofa Underwear.
3. All prices are stated in Euros (€), including 21% VAT and other levies imposed by the government.

Article 2. Quotations

1. Nofa Underwear is only bound to a quotation if its unchanged acceptance is confirmed in writing by the Customer within 8 days, unless stated otherwise in the quotation/agreement.
2. Nofa Underwear cannot be held to its quotations or offers if the Customer can reasonably understand that the quotations or offers, or any part thereof, contain an obvious mistake or error.

Article 3. Agreement

1. The Customer is bound by the agreement in all cases. Even if this is agreed verbally or by e-mail.
2. Nofa Underwear reserves the right not to accept orders or assignments without stating a reason, or only under different conditions. If the order can only be carried out under different conditions, the Customer has the right to cancel the order free of charge.
3. If and insofar as proper execution of the agreement requires or permits this, Nofa Underwear has the right to have certain work carried out by third parties.

Article 4. Delivery time

1. All (delivery) periods stated by Nofa Underwear are indicative but realistic. If a change in the data and/or circumstances, regardless of their foreseeability, results in a delay, the delivery date will be delayed accordingly.
2. If the maximum delivery time of 30 working days is exceeded, you have the right to terminate the agreement free of charge. To do this, you must send an e-mail or letter to Nofa Underwear. In that case, any payments will be returned to you within 30 working days after notification.
3. Exceeding the delivery times specified by Nofa Underwear, for whatever reason, never entitles the Customer to compensation or non-fulfillment of any obligation incumbent on him under the relevant agreement or a related agreement.
4. If the goods ordered by the Customer are not purchased by him, the goods will be stored at his disposal at his expense and risk.

Article 5. Termination/Dissolution

1. In the event of premature termination, Nofa Underwear is entitled, in addition to reimbursement of the costs incurred, to a reasonably determined portion of the total compensation, including lost profit, taking into account the work already performed and the benefit that the Customer receives from it. The amount will usually be 12.5% ​​of the agreed purchase amount, which will be charged as dissolution or cancellation costs.

Article 6. Cooling-off period

1. After the Customer has received the product he/she ordered, the Customer has the authority to terminate the underlying agreement with Nofa Underwear within seven (7) working days after receipt of this product.
2. If the Customer wishes to terminate the agreement in accordance with Article 7.1 of these conditions, the Customer must notify Nofa Underwear in writing (by e-mail or letter). The Customer must send the product - after consultation with Nofa Underwear - to a return address determined by Nofa Underwear. This must be done in the original, undamaged packaging.
3. If the Customer has already made any payments at the time the Customer concludes the agreement with Nofa Underwear in accordance with Article 7.1. and 7.2 of these general terms and conditions, Nofa Underwear will refund these payments to the Customer within fourteen (14) working days after Nofa Underwear has received the product returned by the Customer. Nofa Underwear reserves the right to refuse returned products or to credit only part of the amount already paid if it is suspected that the product has already been used or due to the fault of the Customer (other than that of Nofa Underwear or the supplier). of the product) is damaged.
4. If a product is returned that, in the opinion of Nofa Underwear, has suffered damage that is attributable to an act or omission of the Customer or is otherwise at the risk of the Customer, Nofa Underwear will notify the Customer in writing (by letter or e-mail). ) letting someone know. Nofa Underwear has the right to deduct the depreciation of the product as a result of this damage from the amount to be refunded to the Customer.

Article 7. Payment

1. Unless expressly agreed otherwise, delivery will only take place upon advance payment. Delivery will only take place after receipt of complete payment.
2. If the Customer has not paid an invoice from Nofa Underwear within 14 days after the payment term, the Customer is in default. In that case, all claims of Nofa Underwear on the Customer for whatever reason are immediately due and payable.

Article 8. Defects; Complaint period

1. Complaints about the work performed must be reported in writing by the Customer to Nofa Underwear within eight days of discovery, but no later than thirty days.
2. If a complaint is justified, Nofa Underwear will still deliver the items as agreed.

Article 9. Liability

1. If products supplied by Nofa Underwear are defective, Nofa Underwear's liability towards the Customer is limited.
2. If Nofa Underwear is liable for direct damage, then that liability is limited to a maximum of the invoice amount, or at least that part of the agreement to which the liability relates. Liability is at all times limited to a maximum of the amount of the payment to be provided by Nofa Underwear's insurer in the relevant case.
3. Nofa Underwear is never liable for indirect damage, including consequential damage, lost profits, missed savings, immaterial damage, personal injury and damage due to business stagnation

Article 10. Applicable law and disputes

1. Dutch law applies to every agreement between Nofa Underwear and the Customer.
2. The judge in the place of business of Nofa Underwear has exclusive jurisdiction to hear disputes, unless the subdistrict court has jurisdiction. Nevertheless, Nofa Underwear has the right to submit the dispute to the competent court according to the law.
3. Parties will appeal to the court after they have made every effort to settle a dispute by mutual agreement.